Obtaining the relevant information
To begin the porting process, you will need to get the relevant information and documentation.
You can start by asking the End User to contact their current Communication Provider, advising them that they wish to port their number to a new provider.
Their current CP should then confirm who the losing "Network Provider" is (which is needed for porting purposes as that's who the Letter of Authorisation should be addressed to).
A few questions that the End User should ask their current provider (to ensure the port is processed easily) would be the following:
- Who is the Current Network Provider for this number?
- Is this number a "Single Line" or a "Multi Line"?
- If Multi Line - Is this the Main Billing Number (MBN) and are there any associated numbers?
- Please confirm the "Installation Postcode" for this number.
If the End User is able to obtain all the above information, then the porting request should be extremely easy to process! If some information is unknown, then it may be worth going down the Pre-order Validation (POV) route.
Submitting the port
When you wish to port a number to your account, you will need to raise this as an email to firstname.lastname@example.org (with the "Main Billing Number" in the subject). In order for the port to be processed quickly and efficiently, you should try to provide the following:
- A Letter of Authorisation
- A copy of the End User's most recent bill (for "proof of ownership")
- Any information you know about the port (associated numbers, Line Type etc).
If you're unsure what the Main Billing Number is, then please use either the number that you're intending to port, or the start of the range of numbers if applicable.
While we do make every effort to streamline the process, porting timescales can vary depending on how quickly we receive all the correct documentation and agreement from your current provider. This is also dependent on the type of and number of line(s) you are porting.
Although we work hard to minimise any impact relating to the migration or porting of a number, there may be a short period of downtime when the actual port occurs as the losing network updates their systems. This sometimes causes people dialling your number to occasionally reach your old provider rather than ourselves for a short period of time, although this is very rare.
Please note, other services on a customers line may be affected when you port a number away, for example ADSL or RedCare. Please contact your existing provider for more information regarding this.