The following limits can be configured for both accounts and individual trunks. Where configured on a trunk, the account setting will also apply. These limits are network-wide and as such are on a best-endeavours basis; they will greatly help lessen the impact of you or a customer being compromised but naturally you are responsible for your own security.
- Concurrent calls in
- Concurrent calls to a certain destination
- Concurrent calls out
- Concurrent calls to a single destination number
- Concurrent calls to a non-UK destination
- Concurrent calls to non-UK destinations which are known hot-spots for fraud
- Per second
- Per 10 seconds
- Per 12 hours
- Rate of calls out
- Rate of calls to non-UK destinations
- Rate of calls to non-UK destinations which are known hot-spots for fraud
Please see this video for more on configuring and applying our marketing leading anti-fraud tools via the Simwood Portal.
Typical usage would be to configure an overall rate limit (either per second or per 10 seconds) for an account/trunk to combat disruptive traffic (e.g. dialler) with limits over a longer period to suit your business. For example, rather than blocking international calls altogether or calls to known hot-spots you could allow them but set a limit of n calls per 12 hours. This will enable occasional calls but not allow a surprise surge of calls.
Any rate limit triggered will result in a 603 decline message.
Important - if you overflow from Simwood to another carrier, be aware what may happen if we block a call due to any of the above. If they do not offer you the same level of protection you could find the traffic costs you money anyway, potentially more. consider ending routing in the event of a 603 or making Simwood the sole route.