You can update your chosen payment method at any time through the portal:
1. Login to the Simwood portal: https://portal.simwood.com
2. Click on Payments
3. Under Invoice Payment Method, you can choose to add a credit or debit card or set up a direct debit. Simply click on the link and complete the required details.
Alternatively, you choose to attempt to settle your invoice from your prepay balance. Please note that if you choose to pay your invoice from your prepay balance, we ask that you have a back up payment method in place (debit / credit card or direct debit) if you have insufficient balance at the time the invoice is raised. Please also be aware that your invoices will only attempt payment from your prepay balance on the date the invoice is raised - any outstanding invoices will need to be paid by credit/debit card or direct debit.
Please note that any payment selection made will apply immediately, e.g. any open invoices will be taken immediately from prepay or card or on the due date for Direct Debit.
We accept Visa, Mastercard and American Express in the three currencies we bill in. Payment will be taken automatically at the time the invoice is generated, or for already generated invoices, the day after you add your card. Your card details will never be handled by or stored on Simwood systems.
Direct Debit (GBP Only)
Payment will be taken on/around the invoice due date allowing customers to take full advantage of 30 credit terms, plus the few days the Direct Debit takes to process. All payments made by Direct Debit are fully covered by the Direct Debit Guarantee.
PayPal or Western Union is not a viable payment option and any payments received by PayPal or Western Union will be returned.