Should we not receive payment by the due date, we may suspend your service until payment has been cleared. Please ensure that you set-up an automated payment method to avoid this from occurring.
If, by the end of the due date, an account has outstanding invoices then:
- If there is a prepay balance, the amount will be debited from that plus a GBP 5 (or currency equivalent) admin charge.
- If there is no prepay balance or insufficient to clear the invoice a GBP 40 (or currency equivalent) late payment fee will be levied.
- Service will be suspended 24 hours later and only re-activated on full clearance of the outstanding invoices and late-payment fees.
- Any support tickets relating to late payment / suspension and marked as "Urgent" or "High" priority or requiring intervention outside office hours will incur a GBP 150 (or currency equivalent) charge.