SPF Records

A partner provides their own mail server. Most emails get sent using the server they provide (SMTP), the client that connects could be from many different IPs. Some emails get sent directly from our own mail servers (only voicemail notifications)

You need to allow IP ranges from the associated link as these servers do change over time. 

https://support.simwood.com/hc/en-us/articles/360018812579-IP-Addresses-and-Whitelisting

We have a record they can add to their SPF too  spf.sipcentric.com

If you currently have:

v=spf1 a include:autotask.net include:sendgrid.net include:spf.protection.outlook.com -all

Would become:

v=spf1 a include:autotask.net include:sendgrid.net include:spf.protection.outlook.com include:spf.sipcentric.com -all