What is a PoV request?
PoV (Pre-order Validation) is a request for information, sent by the Gaining Communication Provider (GCP) to the the Losing Communication Provider (LCP) in order to complete a porting request successfully.
How long does a PoV take?
This process has an industry agreed lead-time of five working days. Some providers will reply sooner than this, others may take longer, we will chase for a reply if there is a delay in responding.
How many numbers can I list on a PoV request?
There is no limit on how many numbers can be listed on a PoV request, however, all numbers listed must belong to the same Subscriber (end-user) and be included on the LoA.
What if I don't know who the Losing Communication Provider (LCP) is?
Unfortunately there is no "quick and easy" way for the Gaining Provider to confirm who the correct LCP is. You may be able to find this information out by looking over previous bills etc.
If you are unsuccessful, you could submit a porting request where the LCP matches the Range Holder. If the number hasn't been ported previously, this could end up porting successfully and all is well. If however the LCP is different, this request will be rejected and the LCP will be confirmed on the rejection paperwork.
How do I submit a PoV request?
In order for us to process a PoV request for you we need to be informed in writing.
The CP must have subscribed to the PoV scheme in order for us to be able to submit a request.
Please email email@example.com with your request, acknowledging the charge and including the Letter of Authorisation. We may instruct you to alter the LoA if needed and when suitable we will send the PoV request to the relevant LCP.
Who can I submit a PoV request to?
The POV scheme is an opt-in scheme, while the majority of providers have opted in to this, there are some that have not. Please just ask if you would like to confirm a particular provider has opted into the scheme.
Why have PoVs become almost a necessity in everyday porting?
The PoV process has been introduced and in place for a while now because some Losing Communication Providers would not engage with the Gaining Communication Provider, even if the GCP has a signed LOA in their possession! By registering to the POV scheme, providers are confirming that no matter if they're on the Gaining or Losing side of the port, they must engage with other registered providers, and must provide the relevant information upon request.