Q. We are presently with another VoIP provider. We need intelligent hunting facility in our call groups - ie. they should be circular whereby the first number selected is not the first in the list, but the one after whichever extension answered the last call. This provides a "fairer" loading on the users in the group. Is this possible with your system?
A. Using the call queues on our system you have a few options:
- Ring All
- Round Robin
- Fewest Calls
- Least Recent
From what you described I would recommend trying Round Robin, which remembers where it last left off and starts ringing from the next extension in the list.
Article is closed for comments.