If you have an fault or an issue with your service or account, we need as much information as possible from you in order to re-create the fault and find a solution.
When raising a ticket to report a fault or issue, we ask that you provide least one of the following (if possible):
For service issues such as calls failing etc.
- SIP Trace or PCAP
- Call details - time, date, presented CLI and destination, number and any other information you think would be useful.
For portal or API issues
- Error code(s)
Before raising a fault, have you checked
- Your account has sufficient balance
- There are no errors in your routing configuration
- Whether you're sending a valid CLI
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