Carrier Services

Getting Started

• Creating an Account
• Resetting your Password
• Adding Additional Users to the Portal
• Enabling Two-Factor Authentication

Simwood Services

• Relaxed Channel Limits
• UK Geographic (DDI/DID) Numbering
• UK Non-Geographic Numbers (NGN)
• UK Freephone / Toll-free Numbering
• Outpayments
• 0300 Number Eligibility and Application

See all 11 articles

Simwood Support

• Raising a Support Ticket and Out of Hours Support
• Fault Reporting - What we need from you
• Changing Your Account Name, and Changes in Legal Identity (Contract Novation)
• Closing Your Account

Porting

• Cancelling or Changing an Order
• Common Reasons for Rejection
• Current Porting Partners
• Guide to Submitting a Port Request
• Internal Porting
• Introduction to Porting

See all 10 articles

Simwood Customer Portal

• Overview of the Simwood Portal
• Notifications and Low Balance Alerts
• CDRs

Interop Information

• TLS and SDES

API

• Simwood API

SIP Infrastructure

• Customer ACLs
• Outbound Trunks
• Limit Settings
• Dynamic Rate-Deck Switching
• Outbound Reconciliation Header
• Custom Service Headers

Fraud Control

• Hotspots
• How to Use Our Fraud Controls

IP Transit

• IP Network Map
• BGP Communities
• Routing Table

Troubleshooting

• Loss limits exceeded / Loss Prevention
• Understanding SIP Traces
• Packet Capturing – tcpdump
• Packet Capturing – sngrep

Voice Packages, Billing & Payment

• Wholesale Origination Surcharges

Data Processing Agreement

• Data Processing Agreement

General Conditions

• Community Slack Channel Terms and Conditions
• Simwood Status Page Policy and "RFO" handling
• 08979 Numbering

Privacy Policy

• Privacy Policy

Master Service Agreement

• Master Service Agreement

Acceptable Use Policy

• Acceptable Use Policy
• Misuse of Electronic Communications Networks