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  1. Simwood Support Centre
  2. Simwood Direct
  3. FAQ

FAQ

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  • What will happen to other services on the line when porting a number?
  • When does the number get added to my account?
  • Will my current provider charge me for the number port?
  • I don’t receive paper bills, can I still port my number?
  • How to transfer calls to another extension’s voicemail
  • How to play an announcement after a number of rings?
  • Can I change my hold music?
  • Can I add my own welcome message?
  • Can voicemail messages be sent to two email addresses?
  • How to access voicemail from handset and add custom or temporary greeting?
  • Why am I being asked for payment?
  • How do I block certain numbers?
  • Can I give callers the option to dial an extension if they know it?
  • Do you have an API?
  • Why is my sound file distorted?
  • Sound file uploaded is too large
  • API/Logging
  • Do you Support iLBC Codec?
  • Can you recommend a conference phone?
  • Do you support IAX2 instead of SIP
  • Could you place an extension in a different country?
  • What codecs do you support?
  • Inbound to PBX
  • Why Cant I can't dial international numbers?
  • Can I send faxes?
  • How can I withhold my called ID?
  • Do bundled minutes roll over?
  • How long will it take to port my number?
  • What if the number I wish to port belongs to another company?
  • Random inbound calls with no audio
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