Q. Is there any way to set up the service so that all calls are recorded automatically and can subsequently be listened to using the online system?
A. If you have a phone extension on your account you can set up call recording and record all calls.
To set this up, log in to your portal and go to the phone extensions page. Click on the drop-down icon next to the chosen extension and under the 'call recording' option select 'always'. After saving changes, all calls should be recorded on that extension and can be found in the menu under 'reports' then 'recorded calls'.
The 'on-demand' feature would allow you to toggle on and off call recording by pressing *1 during a call. Recording will be off until toggled on during a call.
Q: Where do we view/listen/download the call recordings?
A: Under Reports>Call Recordings (note - you must have permission to listen to them)
Q: How long do you retain call recordings?
A: By default, we keep them in perpetuity. (We may set an upper limit on retention time in the future)
Q: Can we adjust how long Call Recordings are retained for?
A: Yes, this setting is available on the page in which you find them