Obtaining the relevant information
To begin the porting process, you will need to get the relevant information and documentation.
You can start by asking the End User to contact their current Communication Provider, advising them that they wish to port their number to a new provider.
Their current CP should then confirm who the losing "Network Provider" is (which is needed for porting purposes as that's who the Letter of Authorisation should be addressed to).
A few questions that the End User should ask their current provider (to ensure the port is processed easily) would be the following:
- Who is the Current Network Provider for this number?
- Is this number a "Single Line" or a "Multi Line"?
- If Multi Line - Is this the Main Billing Number (MBN) and are there any associated numbers?
- Please confirm the "Installation Postcode" for this number.
If the End User is able to obtain all the above information, then the porting request should be extremely easy to process! If some information is unknown, then it may be worth going down the Pre-order Validation (POV) route.
Submitting via the Partner tool
There is now a porting tool for our partners to use, below is a guide to help you submit your own ports.
When using this tool you won't need to present to us an invoice or LOA however we do advise a copy of the LOA being kept should this be requested. If we are asked for an LOA from the LCP we will need to present one dated prior to the port being submitted.
Currently using this tool will submit a port for the soonest date available, we are working on this being a manual option for you. Should you want to choose a specific date in the meantime we would advise
Sending us the request us, you will need to accompany this request with an LOA along with proof of ownership in the form of vill or document with the number displayed. Alternatively, reach out via email after the port is submitted including the MBN in the subject line so we can amend this for you.
Following up with an email, Submitting the port as below but following up with an email (with the MBN in the subject header) advising of the requested date.
How to access and use the tool
You can access the tool from the partner platform and select the porting option and then following the below steps
Customer: This is where you select who this port is for, this will be the account the number is added to automatically once accepted.
Main billing number: This is the number you wish to port
Port MBN: Should the MBN be part of a larger group of numbers and you do not actually need to port this then you can confirm that here
Current Provider: This is the provider where the number currently resides, only providers we have agreements with are listed. The porting partner's guide would be helpful here, if the provider is not listed in the tool then the end user can reach out to their current provider to confirm or reach out to us for recommendations.
You will have to tick this box to confirm you have a copy of the LOA to continue.
Line type: Single or Multi, The only person who knows what the line type is would be the RH and or LCP. You can find this out with a POV or the end user asking the current provider. We tend to submit an order with one number as a single line knowing that we will be advised in a rejection if this is not correct.
Ported previously: You would need to tick this box if you know that the LCP and RH differ indicating that it has been ported before. There are many online tools to find out the RH for a number. Here is an example.
End user details: Here we are looking for the name and address the current provider will expect to see on an export request. This can also be found out via a POV or the EU contacting their current provider.
Should you believe the MBN has associated number/s or range/s these can be added here. You can also select whether you would like.
Port - Number ports to Simwood
Retain- The number remains on the current platform
Drop - the number will cease back to the RH.
This is where you can make a final check that what you have submitted is correct to your knowledge, and also select where auto-update emails will be sent. Any staff member with reseller access though can check the status of a port from the porting tab shown above.
If you have any questions please do reach out to the team on Porting@simwood.com.