Below are tables illustrating the minimum time you need to allow for any porting request. You can easily request a port to go through later than the minimum time, but there's no way to expedite the process - the times below are as quick as they can possibly happen.
PRO: A request where the Losing Communications Provider and the Range Holder are the same.
SUP: A request where the Losing Communications Provider and the Range Holder are different.
Lead time: The minimum number of working days required for the port to complete.
Geographic Single Line requests:
| Installation type | PRO Lead time (working days) |
SUP Lead time (working days) |
| Single Line | 4 | 7 |
| Single Line (with more than 10 lines at the same time / installation | 14 | 17 |
Geographic Multi Line requests:
| Installation type |
PRO Lead time (working days) |
SUP Lead time (working days) |
| Multi Line (<30 numbers, no DDI range) | 7 | 10 |
| Multi Line (31-150 numbers or DDI range) | 10 | 13 |
| Multi Line (>151 numbers) | 17 | 20 |
| Complex DDI (part of a range to be ported) | 22 | 25 |
Non-Geographic requests:
| Installation type | PRO Lead time (working days) | SUP Lead time (working days) |
| Non-Geographic request (any volume) | 7 | 10 |
Order handling SLAs:
| Order type | Published SLA |
| Single Line | 24 hours |
| Multi Line | 48 hours |
| Non-Geographic | 48 hours |
Please note, although the published SLAs are as listed above, there are many providers (namely the larger providers) that are unable to adhere to these. Nonetheless, as soon as a provider has not replied to us within this time, please be assured that we will already be chasing them for a response!
Comments
0 comments
Article is closed for comments.