Below are tables illustrating the minimum time you need to allow for any porting request. You can easily request a port to go through later than the minimum time, but there's no way to expedite the process - the times below are as quick as they can possibly happen.
PRO: A request where the Losing Communications Provider and the Range Holder are the same.
SUP: A request where the Losing Communications Provider and the Range Holder are different.
Lead time: The minimum number of working days required for the port to complete.
Geographic Single Line requests:
|Installation type||PRO Lead time (working days)||
SUP Lead time (working days)
|Single Line (with more than 10 lines at the same time / installation||14||17|
Geographic Multi Line requests:
PRO Lead time (working days)
|SUP Lead time (working days)|
|Multi Line (<30 numbers, no DDI range)||7||10|
|Multi Line (31-150 numbers or DDI range)||10||13|
|Multi Line (>151 numbers)||17||20|
|Complex DDI (part of a range to be ported)||22||25|
|Installation type||PRO Lead time (working days)||SUP Lead time (working days)|
|Non-Geographic request (any volume)||7||10|
Order handling SLAs:
|Order type||Published SLA|
|Single Line||24 hours|
|Multi Line||48 hours|
Please note, although the published SLAs are as listed above, there are many providers (namely the larger providers) that are unable to adhere to these. Nonetheless, as soon as a provider has not replied to us within this time, please be assured that we will already be chasing them for a response!
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